Welcome to the community !
We'd like to help. Please PM me your account details (username/customer ID or contact number associated with the account)
I'd like to know if only the internet light is off. Is it possible for you to post a picture of modem's current state?
Welcome to TPG Community!
We have located the account using your community details and we can see that your connection is working now.
If you are still having issues, please let us know so we can have a specialist contact you for assistance. Thank you.