Thanks for raising this to us. I can confirm that the issue is now under assessment of our Engineering Team based on the latest update on file, we have identified that the issue is with the network controlled by the NBN co. This unfortunately means only NBN co. technicians have the authority to fix this fault.
Further updates will be provided when it becomes available via SMS or Phone call, we will chase this with them for additional reference on the ongoing investigation. We apologise for any inconvenience.
Have been experiencing connection issues since yesterday. My nbn device does not have dsl light on. As a result, the modem does not have the dsl light or internet light on. Raised a fault but need this fixed immediately as I work from home. What to do?