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Hi @mbrosete
We advise customers to check if their service is affected by an unplanned or planned outage before performing any troubleshooting.
Check it here:
If not, please send me a PM with your TPG username or customer ID number to assist you accordingly.
BasilDV
Hi @Adam2
We'd like to have a better understanding of the situation and raise this with our Senior technician if needed.
Please send me a PM with your TPG username or customer ID number to assist you accordingly.