No Internet Service - East Melbourne

[mbrosete]

Ran the TPG App - Test Connection and it says "your internet service is offline".

Been calling for service help but have been stuck on hold for over an hour.

What is going on?

[BasilDV]

Hi @mbrosete

We advise customers to check if their service is affected by an unplanned or planned outage before performing any troubleshooting.

Check it here:

• How to Check for NBN Network Outage
• TPG service status

If not, please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

[Adam2]

5G home broadband has slowed to a crawl here. Switching back to NBN later this week.

[BasilDV]

Hi @Adam2

We'd like to have a better understanding of the situation and raise this with our Senior technician if needed.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV