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No Internet as of 16 November 2023 - Perth

Level 2

Hi TPG, I've attempted to contact through phone but no one picked up. 


I'm based in WA, post code 6062. My internet connection is not working, first identified on Thu 16-Nov-2023 at 5:40pm AWST. I have completed the "Troubleshooting NBN FTTC for No Connection" guide from TPG. The Network Outage Portal says my location is  not on outage and the Service Status portal does not list my suburb. Could you please reach out and help restore my connection? 


Hi @User_Annon1


Are you still not able to access the internet?


Since your service is not part of an outage, then we might need to test the line.


Please send us a private message with your account details and see how can we help restore your service ASAP.