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No Internet at Macquarie Park - TPG NBN down since morning.

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Level 1c

When will the NBN conenction in Macquarie Park be fixed??

This is the 3rd time this month ! 

 

5 REPLIES 5
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Moderator

Hi @jzb76 ,

Sorry for the inconvenience, I see some issue in your line, I will raise this issue to relevant department, pls wait for their call.

Regards,

Sajal

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Level 1c

Any updates - connection is still down - Day 2 of zero NBN connectivity 

Been forced to use remaining mobile data - Working from home  

When will this be fixed?!?!  

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Moderator

Hi @jzb76,

 

We're able to confirm that the ongoing outage has been resolved. Please reboot the modem/router and let us know how it will go. We apologise for any inconvenience. 

 

Cheers! 

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Level 1c

Day 3 of zero internet connnection.

Am considering of cancelling the service and move to another provider.

Please contact me for options as this is not acceptable anymore.

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Moderator

We apologise for the inconvenience, @jzb76.

We've seen that you have been in contact with one of our Retention Officer and this issue has been raised to our Engineering Team. We'll chase this with them for urgent handling and investigation. I don’t have any further updates differing from what has already been communicated to you. Your experience is important to us and we will be keeping a close eye on your case and updates will be provided when it becomes available.


Regards, 

 

 

Day 3 of zero internet connnection.

Am considering of cancelling the service and move to another provider.

Please contact me for options as this is not acceptable anymore.