We apologise for the inconvenience, @jzb76.
We've seen that you have been in contact with one of our Retention Officer and this issue has been raised to our Engineering Team. We'll chase this with them for urgent handling and investigation. I don’t have any further updates differing from what has already been communicated to you. Your experience is important to us and we will be keeping a close eye on your case and updates will be provided when it becomes available.
Day 3 of zero internet connnection.
Am considering of cancelling the service and move to another provider.
Please contact me for options as this is not acceptable anymore.