No Internet connection St kilda

[jaclyn90]

There has been an issue with my Internet. It keeps dropping out and after a few minutes, it'll have a red flashing light on the modem. I'll restart and it'll be fine for a few minutes before having the red light again. Also, it just says no Internet connection on my WiFi (on the phone). Have requested for a call back and estimated was 40 mins ago, but it has been an hour. Calling them now but unable to reach them. Is anyone having the same issue?

[Anonymous]

Hi @jaclyn90,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages.

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

In your case, we have booked a TPG technician to fix the issue.