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No Internet connection

Level 1c

@Thea

 

hello,

 

it it seems to have stabilised again for now. The internet light in on and I can connect to the internet. 

 

regards

Highlighted
Moderator

I've received your PM @Dgorry88 and have arranged a callback for you today between 11:30 - 12:00 PM. 

 

You are correct, the connection has come back on now for 11 minutes and the speed is back to normal as well. 

 

However, for us to ensure that this issue won't reoccur again, I'd like to get our senior technician to further monitor the connection. 

Moderator

Hi @Dgorry88,

 

I've seen that one of our senior technician has been in touch and escalated your concern to the Engineering Department.

 

I've sent you a private message regarding the fault ticket number for reference.  

 

Thanks for letting me assist you with this matter. Rest assured that the Engineering Team will take care and prioritize this case & should get in touch with you within the day for further updates. 

 

Thank you.