TPG Community

Get online support

No Internet connection

Level 2
TPG Team,
My Internet connection is down for the last 2 days (since 15-Feb)
On the modem/router only the Power and 2.4G and 5G indicators are on, nothing else.
I have restarted the modem several times, but nothing changed.
I have tried calling the contact center, but even after waiting for hours the call is not answered.
Could you help resolve this issue.

Hi @itisniranjan,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage affecting the network.


Check our Service Status at for any known outages.


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link :


In your case, a TPG technician has been booked to rectify the issue.