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No NBN internet connection

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Level 1b

TPG Team,
My Internet connection is down for this afternoon (since 17-Feb), and the home line can't be connected too.
I have restarted the modem several times, but nothing changed.

I have checked the status service onlin, and no outrage in my area.
I have tried calling the contact center, but even after waiting for half hour the call is not answered.
Could you help resolve this issue.

My address is 19 warwick st,killara,NSW
Thanks.

1 REPLY 1
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Moderator

Hi @Tina_Zhang,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage affecting the network.

 

Check our Service Status at http://www.tpg.com.au/servicestatus for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_connect_internet_nbn_hfc

 

In your case, connection appears to be up and running, but please be advised that it may be interrupted as it is currently affected by an unplanned NBN network outage.

 

NBN Technicias are currently doing their best to rectify the issue as soon as possible.