No Internet connection

[sfalpha3]

Hi,
I know you are very busy so I really appreciate any help you can provide.
I'm having issues connecting to the internet.
The router modem is saying it cannot connect to the internet. Check phone cable is properly connected.
I have tried power cycle of the modem and checked all the connections. The dsl and internet LEDs on the modem are off. Could you please help me get it connected.
My customer number is 6652326.
Thank you for any assistance you can provide.

[David_M · Accepted solution]

Hi @sfalpha3 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M