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No Internet/ super slow internet

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Level 1b

Can I please have an indication as to when I will be contacted please.

 

1 REPLY 1
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Moderator

Hi @budmcgyver,

 

Before attempting the troubleshooting steps, we recommend that you do the following below.

  • Check our Service Status at https://www.tpg.com.au/servicestatus
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

 

Also, we've created an article that will guide you on how to troubleshoot a Slow speed issue.

 

If you are using a WiFi connection, community articles are available to help you improve your home network.

BasilDV