Hey, @radtec
Sad to learn that you're having issues with the connection. We recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If you are using a WIFI connection, then you may check these links to improve your home network.
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
To send a PM, please refer to this link: How do I private message (PM) in the community
We have ben without Internet for several days. I have called the credit department and we are up to date and have not been disconnected. Have also been tossed around to different departments with no action. Im really dissapointed as noone is taking ownership to help us and most people say they cannot brin gup our account number. I need this rectified today!
