No Internet

Level 1a
Internet is not working
1 REPLY 1
Moderator

Hi @gracy786

 

For customers experiencing any issues with their ADSL/NBN service, we recommend the best thing to do first is check if there's an outage on the network.

 

We have created this article that can guide you on How to Check for NBN Network Outage and customers may visit our Service status page for ADSL/NBN outage.

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting , https://www.tpg.com.au/support/problems_connect_internet.php

 

In your case, your service has been working and stable for almost 6 days now. Let us know if you need further assistance.

 

BasilDV