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No NBN Internet connection

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Level 1a

It's been 2 days now without internet service in Yagoona .. when is this going to be resolved?

 

 

1 REPLY 1
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Moderator

Hi @michaelj007

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_connect_internet_nbn_hfc

 

In this case, your service was affected by an NBN network outage and the attending technician replaced the faulty hardware within the network, which restored your service.

 

BasilDV