No NBN box

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Level 1
Hello, I can’t find NBN box in my home. I was told that I have NBN on the premises before moving but I can’t see any. I work from home and I need to fix this. Please hel
1 REPLY 1
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Moderator

Hi @Khushboo ,

 

For new services, we recommend customers to check first if their service has been installed and activated.

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

In your case, the address is classified by NBN Co. as Service Class 13, which means that it is Fibre to the Node (FTTN) serviceable, line is set up and for remote activation. We believe that you are looking for the TPG supplied modem and not the NBN connection box.

 

We can see that it has been delivered and you can follow up the set up guide above. If you need further assistance, feel free to message us.