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No internet for 24 hours

Level 2
24 hours without internet and yet no time frame as to when it will be back. What is TPG doing to compensate the customers who have been very patient with the slow internet or none at all

Hi @Maneshia,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


Feel free to search community for help or contact us and we'd be glad to assist you.