No NBN connection device

[Wildacres1987]

Hi I have not been given an NBN connection device and therefore the modem won’t connect. When will I be allocated this?

[BasilDV]

Hi @Wildacres1987

Welcome to the Community!

We were able to locate your account and learned that your address is tagged under the service class 34.

This means that the NBN NCD box has been installed in the location.

if you can't locate it, then we'll raise this with our NBN Provisioning team for further discussion.

BasilDV