No NBN connection

[ilovevooo]

Hi, this is xiao liu, there was a outage for my Nbn since 14/02, I received a SMS from you to notice the outage and one day later got another SMS to notice the outage was resolved. However the NBN still not working today and the NBN box only has solid green for power light.

Please assist.

Thank you.

[Riezl]

Hi @ilovevooo, thanks for providing the details via PM.

There's no NBN network outage affecting your service at the moment as per: https://www.nbnco.com.au/support/network-status

We can see that your connection is completely down and we have escalated the issue to our Engineering Team for further investigation.

You will be contacted by the case engineer via SMS or phone call to discuss the progression of the case and if there's a need for us to send a technician, you will be advised.

For future reference, you can visit this link to check if your service is affected by an NBN network outage: How to Check for NBN Network Outage 

[ilovevooo]

That’s ok, I’ll be waiting and thanks for the response.

[ilovevooo · Accepted solution]

Hi, the problem is solved, thank you for the help.