No NBN in FTG

[leighrorke]

Does anyone know if the internet is down in ftg eastern suburb? NBN says theres no outage in the area?

[Laza_burnz]

Our NBN is down too, power light is on but the connection light is red and blinking and the nbn box is making a constant ticking noise. Also in ftg where there are currently no listed outages. Been on hold for over 3/4 hour.

[Laza_burnz]

Just got off the phone with tech support, no listed outages in the area but my line cannot be detected even after they did a reset. A technician will apparently contact me within 24 hours.....

[Riezl]

Hi @leighrorke, we have located the account using your community details. We have checked the status of your connection and it shows up and running for more than a day now.

If you're still having issues, please let us know.

Hi @Laza_burnz, we had a look at your account and we can see that your concern has been escalated to our Engineering Team. The team lodged the case to NBN Co. who has booked a technician to further investigate the issue.

We have received your confirmation via SMS regarding the technician visit.

Our Engineering Team is closely monitoring this and will contact you for any additional updates.

We apologise for the inconvenience.

Let us know should you have further queries.