Hi @leighrorke, we have located the account using your community details. We have checked the status of your connection and it shows up and running for more than a day now.
If you're still having issues, please let us know.
Hi @Laza_burnz, we had a look at your account and we can see that your concern has been escalated to our Engineering Team. The team lodged the case to NBN Co. who has booked a technician to further investigate the issue.
We have received your confirmation via SMS regarding the technician visit.
Our Engineering Team is closely monitoring this and will contact you for any additional updates.
We apologise for the inconvenience.
Let us know should you have further queries.