TPG what's happening with internet disconnection, can you let your users know?!

[Stevo]

TPG Team - people, including myself are experiencing loss of internet connection for hours at time. NBN line are fine so it seems it comes from you guys. We try to call, no one answers. I'm running a business and have clients to serve. Having internet that shuts down randomly for hours is just not good enough! 

Are you going to provide some information as to what's going on?!

Address: Gibb St - NORTH RYDE 2113

[Riezl]

Hi @Stevo, we have located the account using your community details. As per checking, your service was affected by a network fault identified by NBN Co. which was resolved yesterday.

We have checked the status of your connection and it shows up and running for more than 11 hours now.

If you're still having issues connecting to the internet, please let us know.

We apologise for the inconvenience.