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No NBN internet connection Karabar 2620

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Level 1

so yesterday (30 March 19) at about 1020 my internet connection just died. Modem is up and running an all of my devices still connect to it. Rebooted modem. All devices still stating "Can't access the internet". It was up and working and has been for a while.

 

Who long do you need to be on the mobile to them, got VOIP in the house and that doesn't work.

20 minutes yesterday and now am up to 15 mins.

1 REPLY 1
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Moderator

Hi @sprike,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and did run a remote test.

 

We've detected a fault within the NBN network which needs further investigation. The case has been escalated to our Engineering team and they'll be in touch with you within 24 to 48 hours using the mobile number that we have on file via SMS or phone call.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV