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No NBN internet connection and no call from TPG as promised

Level 2
Level 2

I have not had an internet connection since 17 April 2020.

I have undertaken all the testing of modem & Arris box as requested and was advised that there was a problem (that required a fix by TPG) and that I would receive a call within 48 hours. 

It is now more than 3 days and I am still waiting for a call and for my internet connection to be restored.

I need an internet connection to work from home.

This issue requires urgent resolution



Hi there             

 Welcome to the community,


Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy



kind regards