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No NBN internet connection even though NO outage in area (Clyde North)

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Level 2

Internet been lagging for days with no access at all today. Checked for any NBN outages in area but all fine with neighbours accessing NBN network via Telstra and Dodo with no issues.

Tried calling TPG for support but get cut off due to high volumes. Directed to online support but yet to see if it exists! 
Working from home but unable to due to no internet.

If TPG support exists could I please be directed to it or where to cancel account. Thanks!

1 REPLY 1
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Moderator

Hi @Reeba,

 

Welcome to the community!

If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
 

We have created this article that can guide you on How to Check for NBN Network Outage
 

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.

 

Troubleshooting no internet connection

 

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.

Regards,