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No NBN internet connection in Glen Waverley VIC

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dcheng
Level 2
No internet connection. The black NBN box shows 1 solid green light and one or three flashing green light. NBN outage website shows unplanned outage at my address. When shall I expect the resolution of this issue?
2 ACCEPTED SOLUTIONS

Accepted Solutions
Ahra_G
Moderator

Hi @dcheng

 

We were able to locate your account and have detected that your internet is now up and running. 

 

We created an article that will guide you on how to check or confirm that your service is affected by an outage.

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

 

Regards,

Ahra_G

View solution in original post

dcheng
Level 2

Connection is restored over the night. 

View solution in original post

3 REPLIES 3
Ahra_G
Moderator

Hi @dcheng

 

We were able to locate your account and have detected that your internet is now up and running. 

 

We created an article that will guide you on how to check or confirm that your service is affected by an outage.

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

 

Regards,

Ahra_G

View solution in original post

Shane
Moderator

Hi @dcheng,

 

Just checking this thread, are yous till having issues with the service? If so please update this thread and we will proceed with further investigation.

 

Cheers!

 

 

No internet connection. The black NBN box shows 1 solid green light and one or three flashing green light. NBN outage website shows unplanned outage at my address. When shall I expect the resolution of this issue?
dcheng
Level 2

Connection is restored over the night. 

View solution in original post