No NBN internet connection since Fri 17 April

[NM]

I have had no issues with my internet connection until Fri 17 April, but since then have had no internet at all. I have followed all the steps in the solution emailed to me by your team, multiple times with no success, and have not had a response to my follow up email. I need the internet urgently to work from home. All lights on my Arris bix are lit up and stable. 

[Ken-C]

Hi there             

 Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

kind regards

[NM]

How do is send a private message ?

NM