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No NBN internet connection suddenly

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Level 2

Dear Support,

 

I'm at work and my wife called me said suddenly there's no NBN connection at home, she said someone was outside fix the cable on the street, and after that the connection is gone, can you please look into it ASAP? because I'll be WFH tomorrow, thanks!

 

Michael

5 REPLIES 5
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Moderator

Hi,

Sorry for the inconvenience ,I can see your NCD is up from our system, could you pls reboot your router and let me know .

Regards,

Sajal

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Moderator

Hi @zmzhu ,

I have raised this issue with our team, pls wait for their call.

Regards,

Sajal

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Moderator

Hi @zmzhu ,

When we did isolation with your wife, we found fault, so we going to foward this to relevant department, pls wait for their call.

Regards,

Sajal

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Level 2

thanks you!

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Moderator

Welcome