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No NBN internet connection

Highlighted
Level 1d

Hi

 

The internet is not working, The modem is not connected.
can you please check?

thanks

 

ken

2 REPLIES 2
Highlighted
Level 1d

Anyone? no one replying?

Moderator

Hi @keigoleung,

 

We were able to check your account and it appears that the service is already restored.

 

There was a network outage that affected your service, which was caused by a hardware fault within the NBN network.

 

The attending technician restored services by replacing the faulty hardware.

 

For real time support, you may contact our Technical support team at 13 14 23 Option 2 + 2.

 

Should you require further assistance, please let us know.

 

BasilDV