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No NBN internet connection

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Level 1b
Have a hfc connection at my place. Suddenly lost internet. The firstly downstream light kept on flashing and now the upstream lights....not coming online at all. Please help have consulting firm run from home in this covid situation
4 REPLIES 4
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address or mobile number so i can check status here.

regards

JayeshP9

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Moderator

Hi

please send me your address details  because its lookalike there are two different address associate with your reference UN based on my testing tool.

regards

JayeshP9.

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Level 1b
My new address is 22 Halley Avenue Camberwell. I have moved from u3 1090 Toorak road Camberwell 6 days ago. TPG moved my connection to this place
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Moderator

Hi devaishu,

Currently I am able see that we have received your relocation request  which under progress,  at your old address Unit 3, 1090 Toorak Road, Camberwell, VIC 3124 still i am able to see that internet is use by your Username.

 

For your new address (22 Halley Avenue, Camberwell, VIC 3124 ) Nbn Technician is booked for Thursday, 23 April 2020, 8:00 AM - 12:00 PM so you need to wait for nbn to complete from their end.

regards

JayeshP9.