Hi @nadine2u,
Welcome to TPG Community!
We were able to locate your account using your community details and understand that you were able to contact our Tech team.
The case was escalated to our Engineering team and they've booked an NBN technician to help us with the investigation of the service fault.
Further updates with the case will be given once available via SMS or phone call.
Should you require further assistance, please let us know.
Kind regards,
BasilDV
