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No TPG Internet through NBN

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Level 1a
No internet connection since 28/2/20, NBN box all green but no internet through wireless modem, which is on and has normal wifi ( have also tried direct Ethernet connection). Have reset modem and reinput tpg credentials. Have tried alternate Ethernet cable between nbn box and modem. No outage listed for area. Believe it is a service issue.
1 REPLY 1
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Moderator

Hi @Boxinterbox,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

In your case, the issue has been raised to NBN Co. and further updates will be provided via SMS or phone call.