There is an NBN fault lodged in our systems for your NBN-FTTN 50/20 and it says an NBN tech is scheduled to attend your service Thurs 28/5 8-12pm.
Things going well they should restore your service.
Just for records, is it a TPG supplied modem you will be using?
Its good you resolved it.
It can be hard helping when not there in person. Everyone is different.
We have excellent guides to help people best we can, and to the best of each customers varying abilities.
Thanks for your patience.