No connection after moving house

[tomwoodbridge]

I recently moved house and can’t get my connection to work. I have plugged in a new black internet box and the power light is green however the downstream light keeps flashing and then the box resets.

[BasilDV]

Hi @tomwoodbridge

We checked your account and it shows that the service has been activated.

The modem/router is now online and working within specification.

Have a good day.

BasilDV