TPG Community

Get online support

No connection and not answering phone

Highlighted
Level 3

I have been unable to connect to my email account for the last hour and to make matters worse you are not answering any calls on your 1300043005 number

In fact your phone is not ringing at all, it just drops out

What the heck is going on with you guys???

1 REPLY 1
Highlighted
Moderator

Hi @18mindah,

 

We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services.

 

Our Network Engineers have immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.

 

In the meantime, you may check this community article for updates: https://community.tpg.com.au/t5/Broadband-Internet/UPDATE-Outage-Notification-NBN-ADSL-TPG-FTTB-Inte....

We appreciate your patience and our sincerest apologies for the inconvenience.