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No internet access, NBN working fine, TPG modem not working

Level 2

Hi having internet issues with my modem, NBN is working fine and all lights are on. Customer service lines are full all morning have been trying to get help for 5 hours and cant even get into a queue to wait on the phone. Dont know what else to do, trying to run business without internet or customer service. Need help asap. 


Hi @robtps,


Thanks for reaching out and our sincerest apologies for the inconvenience. We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services.


Our Network Engineers has been immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.


In the meantime, you may check this community article for updates: