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We've checked the account and the address is tagged under the Service class 24, which means that the NBN NTD box should already be available.
If it's missing, then we'll notify our NBN service delivery team and have a case manager call you tomorrow to discuss this further. They might request for an NBN technician to install the NTD box.
Our NBN service delivery team tried to call you to no avail.
They've sent you an SMS with their direct number for you to contact them once you are available to discuss the case further.
Let us know if you need further assistance.