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No connection- want out of TPG

Level 1b
After after 1 month nbn came out to rectify service. Now modem not configured. Been on phone AGAIN. For 45 mins . They said they’d call us back over an hour ago . Of course they didn’t . I could cry in frustration. I’m a teacher and no lessons prepared for tomorrow. Never ever again TPZg , lodged complaint with ombuds
Hi there             

 Welcome to the community,


Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 



kind regards