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No email for almost a week unable to access TPG Post Office

megssss
Level 3
I've logged a ticket on Thursday but reaching out as it appears other people are affected by as well. I'm unable to access my emails at all... Tried via app on my phone and TPG Post Office. I also couldn't access My Account until I called and was assisted with a password reset as could get to my email to reset it. No-one can tell me what the issue is. I've called about 10 times for updates and I'm constantly just told it will be escalated and I will be called back. Yesterday I requested an email forward to a Gmail address as an interim and was advised it would be done, but hasn't... Just called again for an update and again, someone will have to call me back... What is going on TPG??? Have you been hacked and shut down accounts???
3 REPLIES 3
BasilDV
Moderator

Hi @megssss

 

We've responded to your comment here.

 

We'd like to check the status of the ticket and chase this further to our team.

Kindly provide your account details via PM.

 

BasilDV

 

 

megssss
Level 3
PM sent
megssss
Level 3
Surprise surprise no one has been able to give me an update on my issue logged 5 days ago...