No home phone or internet

[Trentos711]

We have been unable to use the internet or home phone for the past two days ( making or receiving calls) we had no issues prior to this. The modem lights for the internet is off and the dsl light will periodically flash 4 times. I have checked connections and tried restarting the modem multiple times as per the troubleshoot section still nothing. Any insight would be extremely helpful.

[Anonymous]

Hi @Trentos711,

Welcome to TPG Community!

We have escalated the issue to our Engineering Team and a case engineer will contact you within the day to discuss the progression of the case.

If there's a need to send a technician, you will be advised via SMS or a phone call. Let us know should you have a preferred contact number and time. Thank you.

[Anonymous]

Hi @Trentos711, we can see that our Engineering Team tried to contact you yesterday, but to no avail.

The issue has been lodged to NBN Co. who has booked an appointment for a technician visit and you've been notified about the schedule via SMS.

Our Engineering Team is closely monitoring your case and the case engineer will be in touch as soon as a new update becomes available.

Should you have further queries, please let us know. Thank you.