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We have escalated the issue to our Engineering Team and a case engineer will contact you within the day to discuss the progression of the case.
If there's a need to send a technician, you will be advised via SMS or a phone call. Let us know should you have a preferred contact number and time. Thank you.
Hi @Trentos711, we can see that our Engineering Team tried to contact you yesterday, but to no avail.
The issue has been lodged to NBN Co. who has booked an appointment for a technician visit and you've been notified about the schedule via SMS.
Our Engineering Team is closely monitoring your case and the case engineer will be in touch as soon as a new update becomes available.
Should you have further queries, please let us know. Thank you.