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No intenet in Ryde NSW

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Level 1a
No internet for my nbn hfc in Marsfield since 11 AM.
1 ACCEPTED SOLUTION

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Moderator

Hi @sydboyzz1,

 

Welcome to TPG Community!

 

We have located the account using your community details. As per checking, NBN Co. is currently performing a network improvement in your area and this is expected to be completed today, 04/02/2020 17:00 AEDT.

 

We have checked the status of your connection and it shows up and running for more than 3 hours, but we'd like to set your expectation that it may be interrupted while the work is still in progress.

 

This work is being performed to optimise the performance of the services in your area. We apologise for any inconvenience.

 

Let us know should you have further queries.

View solution in original post

1 REPLY 1
Highlighted
Moderator

Hi @sydboyzz1,

 

Welcome to TPG Community!

 

We have located the account using your community details. As per checking, NBN Co. is currently performing a network improvement in your area and this is expected to be completed today, 04/02/2020 17:00 AEDT.

 

We have checked the status of your connection and it shows up and running for more than 3 hours, but we'd like to set your expectation that it may be interrupted while the work is still in progress.

 

This work is being performed to optimise the performance of the services in your area. We apologise for any inconvenience.

 

Let us know should you have further queries.

View solution in original post