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No internet - Abbotsford 3067

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Level 1c

Internet has been fine until this morning. All lights on except "Internet" light on modem. Have conducted all type/ level 1 troubleshooting. What is going on?

Account number: 6223441

3 REPLIES 3
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Moderator

Welcome to TPG Community,

You can private message to me your service address so i can check status here.

regards

JayeshP9

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Moderator

Hi,

can you disconnect modem from socket.  do you have any other socket where home phone or any else equipments  are connected. I have tried to contact you but no answer from your mobile so please give me best contact number so i can do some troubleshooting.

Thanks.

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Moderator

Hi,

I have created Telstra fault ticket  ( # 59492429 ) due to line issue based on troubleshooting.  We will update you once we receive confirmation from Telstra. 

regards

JayeshP9.