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No internet Access for three days

Level 2



I don't have internet access for three days.  This constantly dropping-off internet access issue has been going on for four months and until today nothing has been resolved.


Do I still need to pay for the time when the internet is down?  


Also, who is still available to fix up the disconnection problem?


If anyone from TPG can provide a contact number so that I can access, that will be appreciated.