Welcome to TPG Community!
We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team.
We will make a follow up and will have the case engineer contact you to discuss the progression of the case.
Should you have a preferred contact number and time, please send it via private message. Thank you.
Hi @cjfrerichs, we can see that an NBN Technician came out and fixed the line outside.
We've checked the status of your connection and it appears to be working for more than 4 hours now.
Should there be any issues, please let us know so we can investigate further. Thank you.