No internet access and downstream light flashing

[xiqiangzhang71]

No internet access since 4/4 morning and Arris CM8200 has a blinking downstream light. I have tried a power cycle and reset, still not working.

[luisc]

Hi xiqiangzhang71,

Very sorry to hear it.

I would like to know it you can remove the power cable from NBN box (Arris black box), and leave it for like 5 min. It may clear any possible issue on the system if still on it.

Thanks

[xiqiangzhang71]

Tried multiple times and even with more than 5 mins, still not working for me.

[luisc]

Thanks for your quick reply,

It has been already escalate for troubleshooting by NBN. We will contact you for further update.

if you are still encountering technical difficulties, we are definitely happy to help.