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No internet access for three days

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Level 1c

it has been three days no internet can use. 
I checked all the possibilities but I don't know where is the issue

 

I checked the router in admin mode(TP-link), and I found out there is no IP address distrub to me!
and I also change my internet cable to my router but it doesn't work.

Furthermore I checked the outage status but there is no outage within my area.

How can I fixed this problem?
and I also can ask for the compensation to this situation?

1 REPLY 1
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Moderator

Hi @Teddyan0821, we can see that the issue has been escalated to our Engineering Team. We have made a follow up and we have advised the case engineer to contact you as soon as  a new update becomes available.

 

We have also advised them to assess a billing adjustment as soon as the issue is resolved.