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No internet after lightning

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Level 1b
31.10.20 after lightning strike in my area I have no internet. Yesterday I received SMS that technician will be available on 26th of November. I is a month I have to wait! It is not acceptable! Do I have to pay for service I was not provided?
1 REPLY 1
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Moderator

Hi @numeric,

 

I checked the status of the escalated fault and it shows that the SM sent by our Engineering Team states that the appointment is on this coming Friday, 06 November 2020, 1:00 PM - 5:00 PM. Please double check the SMS you received for clarification.

 

Regards,

 

 

31.10.20 after lightning strike in my area I have no internet. Yesterday I received SMS that technician will be available on 26th of November. I is a month I have to wait! It is not acceptable! Do I have to pay for service I was not provided?