I checked the status of the escalated fault and it shows that the SM sent by our Engineering Team states that the appointment is on this coming Friday, 06 November 2020, 1:00 PM - 5:00 PM. Please double check the SMS you received for clarification.
31.10.20 after lightning strike in my area I have no internet. Yesterday I received SMS that technician will be available on 26th of November. I is a month I have to wait! It is not acceptable! Do I have to pay for service I was not provided?