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Poor Internet Connection

terraube2020
Level 2
Level 2
‎03-11-2020 09:29 AM

Hi, 

We have had a very poor internet connection since 10 days. Internet keeps cutting between 5-10 times per day for long periods. This is getting really annoying. Particularly, as this is the third time it happens since the begining of our contract with TPG 6 months ago. 

Could someone look into this issue? Why do we keep having such connection issues at our place? 

 

Julien Terraube 

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2 REPLIES 2
terraube2020
Level 2
Level 2
‎03-11-2020 06:49 PM

Still no Internet connection at all since yesterday evening. This request is urgent as we work from home. We checked and there is no NBN shortage in the area. 

Could I get help for this issue today? 

 

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Anonymous
Not applicable
‎04-11-2020 10:39 AM

Hi @terraube2020, we have escalated the issue to our  Engineering Team and a case engineer will contact you to discuss the progression of the case.

 

If there's a need for us to send a technician to fix the issue, you will be advised through SMS or phone call. Kindly await further updates within the day.

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