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No internet after nbn technician fixed the line

Level 2

NBN technician fixed the modem but I still have no internet and the internet light on your wi fi is not on. I reset it with a pin and waited for 1 hr



Hi @sreten2,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.                  


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.