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No internet after newly installed nbn

Level 2
We have only installed nbn yesterday around 11am and internet connection was out in less than 12 hrs. Tried all troubleshooting recovery methods( switch modem on and off for 30 secs and unplug , replug) but not worked

Hi @Bobotung,


For new services, we recommend customers to check if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community